Question 1

Who we are

Accepted Answer

Carer Support West Cumbria exists to improve the quality of life for Carers in West Cumbria by working to raise the profile of unpaid Carers in West Cumbria, encouraging a wider recognition of their contribution to society, and giving them information and support, which will assist them in their caring roles and enable them to fulfil their own needs as individuals.  
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We provide Carers Assessments, information and signposting, one to one support, benefit information, newsletters, carers forums, including after-school clubs for Young Carers, social events, training and activities.
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Carer Support West Cumbria (the Data Controller), is a Company Limited by Guarantee, registered in England & Wales company number: 6123034. Carer Support West Cumbria is also a registered Charity, number:  1119369
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Carer Support West Cumbria registered offices are: 
Unit 7F Lakeland Business Park
Lamplugh Road
Cockermouth, CA13 0QT
Cumbria, UK

Question 2

What information do we collect from you?

Accepted Answer

We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with services you are seeking.  If you request a service from us we may also request your preferences for receiving further marketing or promotional material.

Question 3

How do we collect information from you?

Accepted Answer

Should you choose to contact us using any form on our website or the email link on our webpage all traffic (transferral of files) between our website and your browser is encrypted and delivered over HTTPS.

If you submit any form or email via this website some personal information will be stored within this website’s database. This is currently the only occasion where personal data will be stored on this website.
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If you decide to proceed with our support, we will ask you to complete our ‘Consent to the Processing and Sharing of Information form which includes details of who you give consent for us to share information with.

Question 4

Cookies

Accepted Answer

This website uses cookies. Cookies are small files stored on your computer’s hard drive which are used to collect your personal information. You may choose to refuse cookies but, if you do so, some of the functionality of the website may no longer be available to you. Like most websites, this site uses inbuilt analytics and Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
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Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us.  GA also records your computer's IP address which could be used to personally identify you, but Google does not grant us access to this. We consider Google to be a third-party data processor. You can access their privacy policy at the end of this document. Disabling cookies on your internet browser will stop GA from tracking your visit to pages within this website.

Question 5

Why and how do we use your information?

Accepted Answer

To use your information lawfully, we rely on the following legal bases:
 • performance of a contract    
 • legal obligation
 • consent
 • Legitimate interests  
 
Our legal basis for collecting and using your personal information will depend on the personal information concerned and the specific context in which we collect it.
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If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your information).
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Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third-party), we will make clear to you at the relevant time what those legitimate interests are.
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We only pass on sensitive information if it is in your interests to do so and always with your consent (The only reason information will be passed on without your permission is if there is a legal requirement or duty to do so, or there is a risk of serious harm or threat to life).
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We will never share your information with third-parties for the purposes of marketing or fundraising.
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Question 6

Consent

Accepted Answer

You have the right to refuse sensitive information being shared with other organisations or individuals outside of Carer Support West Cumbria. However, if you do not give your consent this may affect the level of support we are able to give you.  You may change your consent preference or withdraw your consent for us to process or share your information at any time by informing us you wish to do so.

Question 7

How do we store your information?

Accepted Answer

We protect your information with security measures compliant with GDPR.  We keep our computers, files and office secure. When you contact us, we may ask you to identify yourself. This is to help protect your information.

Question 8

How can I access the information you hold about me?

Accepted Answer

You have the right to access, rectify, erase, restrict & object to the processing of your data, as recorded on the Consent to the Processing and Sharing of Information at any time; we will act on your request to ‘access’ within 30 days and without undue delay for other requests.
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You also have the right to receive your personal data which you have provided to us in a structured, commonly used and machine-readable format and have the right to ask for that to be transmitted to another data controller directly by us where technically feasible provided the conditions in Article 20 of the GDPR are satisfied.  If you would like further information on your rights, please contact us.

Question 9

What if I had a complaint?

Accepted Answer

If you have a complaint about the use of your personal information please let us know, giving us the opportunity to put things right as quickly as possible.   If you wish to make a complaint, you may do so in person, by telephone, in writing and by email to the Chief Officer / Chair of Trustees.  Following your complaint, you will be provided with details of our Data Protection Complaints Procedure.  We will act on your complaint within 30 days. You can contact the ICO (Information Commissioner’s Office) at www.ico.org.uk,(http://www.ico.org.uk/) or 0303 123 1113, directly with your complaint.  Please be assured that all complaints received will be fully investigated and dealt with.

Question 10

Data Breaches

Accepted Answer

We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Question 11

Updates to this policy

Accepted Answer

This privacy policy may change from time to time in line with legislation or business requirements. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

Question 12

A bit more on legislation

Accepted Answer

We will always seek to comply with the GDPR in the way that it collects, processes, maintains, stores and disposes of data, ensuring it is:
 • Processed lawfully, fairly, and in a transparent manner
 • Collected for specified, explicit and legitimate purposes
 • Adequate, relevant and limited to what is necessary for the purpose for which the data is processed
 • Accurate and where necessary kept up to date
 • Not kept for longer than is absolutely necessary for its given purpose
 • Subject to appropriate security to safeguard against unauthorised or unlawful use, destruction or damage
 
The organisation is also required to demonstrate how it is complying with its obligations under GDPR, by ensuring that the appropriate systems, controls and procedures are in place.  
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The organisation will seek to comply with the Caldicott Principles, which apply to regulated care and support services and govern the use and management of personal information that allows an individual to be identified.  The organisation will:
 • Be able to justify the purpose of how they use and manage such information
 • Not use it unless it is necessary
 • Use the minimum necessary amount of information
 • Ensure it is accessed on a need-to-know basis
 • Ensure those accessing such information are aware of their responsibilities
 • Understand and comply with the law
 • Be aware that the need to share information can be as important as the duty to protect an individual’s confidentiality
 
With regard to data protection and the processing of confidential information, the organisation will also, where applicable, seek to comply with:
 • Care Act 2014
 • Health and Social Care Act (2008) 
 • Protection of Freedoms Act 2012
 • Human Rights Act 1998
 • Mental Capacity Act 2005
 • Access to Health Records Act 1990
 • Privacy and Electronic Communications Regulations 2003

Question 13

About this website’s server

Accepted Answer

This website is hosted by Wix, who operate data centres that are built on best-of-breed, enterprise-grade infrastructure and combine this technology with high levels of resilience, super-fast connectivity and exceptional levels of on-site and server security. 
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We consider Wix to be a third-party data processor. You can access their privacy policy at the end of this document.

Question 14

Additional Security

Accepted Answer

Not only do we protect your data from threats, but we continuously monitor and control all of our security and fire systems using a number of additional systems. These systems include network connectivity and latency CCTV systems, cage and entry door access controls as well as the physical grounds, temperature, moisture and humidity levels in individual suites and power levels (down to individual power bars within racks). Also a permanently manned security presence at all of our data centres and use of multi-layered physical security including a secure perimeter and video surveillance.

Question 15

Our third-party data processor

Accepted Answer

We use two parties to process personal data on our behalf. The party has been carefully chosen and complies with the legislation set out in our Cookies and Website Server sections. They are based in the USA and are EU-U.S Privacy Shield compliant.
·         Google (Privacy policy)(https://policies.google.com/privacy?hl=en-US)
·         Wix (Privacy policy)(https://www.wix.com/about/privacy)

Privacy Policy

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